Contact Us
Have a question about your order, shipping, returns, or product compatibility? Our team is here to help.
Email us anytime at contact@getallova.co or alternatively contact us via the form below.
Our support team typically responds within 1–3 business days.
Support hours: Monday–Friday, 9:00am–5:30pm AEDT
Based in Australia.
FAQs
How long does shipping take?
We aim to dispatch all orders within 1–3 business days from our Australian fulfillment partner.
Once dispatched, delivery typically takes 3–8 business days depending on your location.
Do you offer returns?
Yes - we offer 30-day returns on all orders.
If the product isn’t right for you, simply contact our team and we’ll help organise a return and refund, no questions asked.
Will the filter fit my faucet?
The Allova Countertop Faucet Water Filter System is designed to fit most standard Australian faucets with removable round aerators.
Each order includes multiple adapters to maximise compatibility.
If you’re unsure, feel free to contact us before ordering.
How often do I replace the filter?
For optimal performance, we recommend replacing the filter approximately every 6–12 months depending on water usage and local water quality.
Each filter is designed to last up to 30,000 litres of filtered water.
How do I contact support?
You can contact our support team anytime at contact@getallova.co or alternatively via the contact form below.
Our team typically responds within 1–3 business days.
Do you offer any guarantee?
Absolutely.
If you’re not happy with your product for any reason, you can return it within 30 days of delivery for a full refund, no questions asked.
Do you offer a warranty?
Yes - the Allova Countertop Faucet Water Filter System includes a 1-year warranty covering manufacturing faults and defects under normal residential use.
The warranty does not cover damage caused by misuse, improper installation, accidental damage, or failure to follow product instructions.
Where are you based?
Allova is based in Melbourne, Australia.
Is installation complicated?
Not at all.
The system connects directly to your faucet without plumbing, permanent installation, or special tools.
Most customers are setup in just a few minutes.
What if my product arrives damaged?
If your order arrives damaged or faulty, please contact us within 48 hours of delivery and include photos of the issue.
Our team will help organise a replacement or resolution as quickly as possible.