Refund policy

Returns & Refunds

We understand that sometimes a product may not be the right fit for your home or daily routine.

That’s why Allova offers a simple 30-day money-back guarantee from the date your order is delivered.

If you’re not satisfied with your product, you can request a return within 30 days - even if the product has been used.

To start a return, please contact our support team at contact@getallova.co and we’ll guide you through the process.

Please do not send items back without contacting us first, as return instructions must be provided before the return can be processed.

Return Eligibility

To be eligible for a return:

-Your return request must be submitted within 30 days of delivery

-The product must be returned with all included parts and accessories where possible

-Proof of purchase may be required

We understand products are sometimes used before customers decide whether they’re the right fit, so lightly used products are still eligible for return under our 30-day money-back guarantee.

Damaged, Faulty, or Incorrect Items

Please inspect your order once it arrives.

If your item arrives damaged, faulty, or incorrect, contact us as soon as possible at contact@getallova.co so we can make it right.

Refunds

Once your return has been received, your refund will be processed back to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at contact@getallova.co.

1-Year Warranty

The Allova Countertop Faucet Water Filter System also includes a 1-year warranty for added peace of mind, please contact us at contact@getallova.co to place a warranty claim.

 

 

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